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Service Desk Health
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/100
Service Desk Health
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365-Day Overview — weekly grouped · orange = open backlog (excl. features) · blue = action items · purple = new features
Created vs. Resolved — All Time
Weekly view · orange = open backlog (cumulative) · blue = action items (Open, In progress, Pending, Active engineering, Customer responded)
This Month
Key Metrics — click any card to open Jira filter
Period Comparison
This Period vs. Last Period
Day ? of ? — actuals now, trend-based end-of-month forecast vs. last month
Ticket Distribution — click chart segment to open Jira filter
Status Breakdown
All tickets (365d) by current status
Ticket Types
All tickets (365d) by type
Volume Trend
Ticket Volume Over Time
Current month + previous month — daily view
Top Components — active & in-progress only · click name or → for AI analysis
Where tickets cluster
Active & in-progress tickets only (365d) · → for AI analysis
Team & Customers
Team Performance
Team Workload
Active & resolved tickets per team member
Customer Health & Satisfaction
Customer Health
Ranked by open / unresolved tickets
CSAT — Customer Satisfaction
Customer satisfaction score
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NOT YET COLLECTED
CSAT data will appear here once collection is enabled.
Recommended: activate Jira Service Desk satisfaction surveys.
Recommended: activate Jira Service Desk satisfaction surveys.
Exnaton Support Dashboard · Data via N8N → Jira API · Generated: